Articles from InvoiceCloud

InvoiceCloud, a leading solution for digital bill payment services, today announced Alice Palmer as its new Chief Marketing Officer. In her role as part of the executive team, she will oversee InvoiceCloud’s marketing strategy and lead its marketing organization. Palmer joins InvoiceCloud at a pivotal time as the company accelerates its efforts to expand its leadership and maximize customer value in electronic bill presentment and payment (EBPP) across the utility, government, and insurance industries.

InvoiceCloud, a leading solution for digital bill payment services, has been named one of the 2024 Top Places to Work in Massachusetts in the 17th annual, employee-based survey from The Boston Globe.

InvoiceCloud, a leading solution for digital bill payment services and an Advantage level Guidewire partner, has announced its Guidewire ClaimCenter integration is now available in the Guidewire Marketplace. With this new accelerator, insurers can offer a truly innovative claims experience that not only meets policyholders’ heightened expectations, but also drives customer convenience, loyalty, and retention in one fully cloud native solution.

InvoiceCloud, a leading solution for digital bill payment services, is proud to announce that it has been named a Bronze Stevie® Award winner in the Achievement in Promoting Work-Life Balance category in the 21st annual Stevie Awards for Women in Business. This win comes on the heels of the company’s recent recognition in Utility 2030’s (U2030) Women Who SPARK Awards, an event dedicated to honoring exceptional women who have made significant contributions to innovation, transformation, and mentorship within the utility sector.

InvoiceCloud, a leading solution for digital bill payment services, announced the hire of Rakesh Chawla as Senior Vice President of Engineering and Managing Director of its first international office in India. The new office, where Chawla will serve as the company’s site leader, will operate as an extension for InvoiceCloud’s product and development teams, with a focus on software engineering roles across cloud, AI, and web development.

InvoiceCloud, a leading solution for digital bill payment services, and Cayenta, part of the Harris Computer family providing CIS and ERP technology, recognize the City of Roseville’s achievements of increasing digital adoption rates and attaining continued operational efficiencies as a result of their future-proofed integrated solution.

InvoiceCloud, a leading solution for digital bill payment services, has been honored with two awards in recognition of its innovation and dedication to carriers and policyholders in the insurance industry. Honors include:

InvoiceCloud, a leading solution for digital bill payment services, and Systems & Software (S&S), a leading provider of utility management solutions and a Harris Computer subsidiary, announced significant customer milestones as a result of a 10-year collaboration. InvoiceCloud serves nearly 70% of System & Software’s local government and utility customers.

InvoiceCloud, a leading solution for digital bill payment services, is proud to announce that a team member and four customers were honored at Utility 2030’s (U2030) Women Who SPARK Awards, an event dedicated to honoring exceptional women who have made significant contributions to innovation, transformation, and mentorship within the utility sector. This year’s winners, recognized in categories for customer-centric innovation, operations innovation, and solution provider transformation, include:

InvoiceCloud, a leading solution for digital bill payment services, has appointed Jed Maczuba as Chief Technology Officer. As CTO, Maczuba will accelerate the development and execution of new products, features, and functionality designed to help drive increased value for InvoiceCloud customers and partners across the utility, government, and insurance industries. The announcement comes on the heels of the recent appointment of Kevin O’Brien to Chief Executive Officer, and new executive hires including Chief Financial Officer Chris Sands and Chief People Officer Jessi Marcoff.

Western National Mutual Insurance Company has selected InvoiceCloud, a leading solution for digital bill payment services, to improve its billing and premium payment process and enhance the policyholder experience. The collaboration of Western National, InvoiceCloud, and Guidewire brings a world-class customer experience and a host of self-service capabilities to policyholders.

Dalton Utilities, a full-service municipal utility serving 50,000 customers across the City of Dalton and portions of Whitfield, Murray, Gordon, Catoosa, and Floyd counties in Georgia, reported a 150% increase in paperless enrollment in October 2023 since going live with InvoiceCloud’s automated pay-by-phone Interactive Voice Response (IVR) solution in February 2016. Within that same time period, Dalton Utilities also experienced an increase in self-service options like e-payment adoption and AutoPay, with 68% and 64% customer adoption rates, respectively.

InvoiceCloud, a leading solution for digital bill payment services, has been named a winner at The 2024 SaaS Awards program, in the Best SaaS Product for Financial Services category. A long-established awards program spanning 56 categories, The SaaS Awards recognizes the leading innovations and applications of software-as-a-service solutions across a wide range of use cases and sectors.

InvoiceCloud, a leading solution for digital bill payment services, announced a new leadership team and a strong first half of 2024 with customer wins and engagement as the company enters its next stage of growth. Formerly part of the EngageSmart brand, a provider of vertically tailored customer engagement software and integrated payments solutions that was acquired by Vista Equity Partners in January of this year, InvoiceCloud is now operating as an independent company focused on maximizing its growth opportunity.

InvoiceCloud, a leading solution for digital bill payment services, has been named the winner of a Bronze Stevie® Award in the Company of the Year - Financial Technology category in the first annual Stevie Awards for Technology Excellence. The Stevie Awards for Technology Excellence celebrate the remarkable accomplishments of individuals, teams, and organizations shaping the future of technology across all industry sectors.

InvoiceCloud, a leading solution for digital bill payment services, has been named a winner of the following Stevie® Awards in the ninth annual Stevie Awards for Great Employers:

InvoiceCloud, a leading solution for digital bill payment services, has been named a finalist in The 2024 SaaS Awards program in the Best SaaS Product for Financial Services category. The company has also been named to the shortlist for Highest Customer Satisfaction with a SaaS Product.

Megabyte, a leading property tax system in California, and InvoiceCloud, a leading solution for digital bill payment services, today announced a new integrated solution to enhance the tax collection process and provide more modern, easy-to-use digital payment experiences for Calaveras County residents.

InvoiceCloud, a leading solution for digital bill payment services, has been named to Energage’s 2024 Top Workplaces in Technology list. Top Workplaces Industry awards celebrate organizations that have built people-first workplace cultures and mark them as employers of choice for those seeking employment in their respective industries. The list is based entirely on employee feedback gathered through a third-party survey administered by Energage, LLC, an employee engagement technology company.

InvoiceCloud today announced that its leading digital bill payment solution is now available on SAP® Store, the online marketplace for SAP and partner offerings. View the InvoiceCloud store page here. InvoiceCloud integrates with SAP S/4HANA Utilities to empower utility companies and remove operational inefficiencies with cost-effective digital transformation, while elevating the customer experience and driving digital engagement. With InvoiceCloud’s innovative billing, payment, and engagement solution now available on the SAP® Store, SAP customers can easily take advantage of a seamless implementation designed to connect painlessly with your CIS.

InvoiceCloud, a leading solution for digital bill payment services and Guidewire PartnerConnect Solution partner at the Select level, has collaborated with Guidewire to release new cloud native accelerators to the Guidewire Marketplace. This collaboration enables mutual customers to fully leverage the benefits of the cloud, from faster time to market to simplicity of maintenance. Through the integration, insurers can offer a streamlined, modern payment experience to policyholders to help drive customer convenience, loyalty, and retention.

InvoiceCloud, a leading solution for digital bill payment services, has released a new online payments report in conjunction with a third-party research firm, offering key insights into digitally reluctant bill payers’ payment preferences and behaviors. The survey focused on four distinct populations: those who are aged 55+, non-English speakers, those who primarily write checks, and the unbanked. The report is an important resource for organizations within the financial services, tax, utilities, and insurance sectors to help them better understand, engage with, and serve personas historically resistant to online payments.

As Farm Bureaus seek new ways to remove friction from their members’ payment experience, InvoiceCloud, a leading solution for digital payment services, has experienced significant sector growth. With notable customers including Georgia Farm Bureau Mutual Insurance Company, InvoiceCloud now serves millions of Farm Bureau members across the country.

American Farmers & Ranchers Mutual Insurance (“AFR Insurance”) has selected InvoiceCloud, a leading solution for digital bill payment services, as its dedicated payments provider to enhance policyholder experience and reduce manual processes.

InvoiceCloud, a leading solution for digital bill payment services, today announced the launch of new terminals for their POSPay point-of-sale solution, designed to simplify in-person payments for billers and their customers. POSPay seamlessly integrates with the InvoiceCloud biller portal, eliminating manual processes and streamlining the payment experience for all parties.

InvoiceCloud, a leading solution for digital bill payment services, today announced a significant enhancement to its Online Bank Direct (OBD) solution, enabling billers to automatically separate payments based on the paid invoice type, simplifying deposits for their customers. This revolutionary feature streamlines cash application and reconciliation processes, leading to faster access to funds and improved financial visibility for both billers and their customers.

InvoiceCloud, a leading solution for digital bill payment services, has received category wins for Customer Service Department of the Year in the 22nd Annual American Business Awards®, and Customer Service Department of the Year - Financial Services - 100 or More Employees in the 18th annual Stevie Awards for Sales & Customer Service.

EmPRO Insurance Company (“EmPRO” or “the Company”), a licensed medical liability insurance carrier based in New York State, saw a 211% increase in electronic payment adoption in its first year of going live with InvoiceCloud’s integrated solution. InvoiceCloud, an EngageSmart (NYSEESMT) solution, offers a true SaaS online bill payment solution that is designed to turn one-time e-bill payers into fully engaged self-service customers. In the year following its implementation of InvoiceCloud in May 2021, EmPRO also saw a 7x increase in AutoPay adoption among policyholders.

InvoiceCloud, an EngageSmart (NYSEESMT) solution for online bill payment services, released its State of Online Payments report today, showcasing what we believe are vital insights into customer payment preferences, payment trends, and general behaviors around digital payments. We see this annual report as an important resource for enterprise businesses across sectors including financial services, utilities, and local governments that, just like consumer companies, are more dependent than ever on providing satisfactory payment experiences to meet revenue goals in increasingly uncertain times for collection departments.

The city of Clearwater has chosen InvoiceCloud, an EngageSmart (NYSEESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for Clearwater customers. The new online payment portal launched May 31.

The City of Denton, TX, has partnered with InvoiceCloud, an EngageSmart (NYSEESMT) solution for online billing and payments, to launch an enhanced digital payment portal for 140,000 Denton residents and utility customers. The new payment portal, powered by InvoiceCloud and integrated with Harris NorthStar, launched on February 17.

InvoiceCloud, an EngageSmart, Inc. (NYSEESMT) solution for online bill payment services, today announced that since partnering with Billings Public Works and VertexOne WaterSmart™ to offer residents expanded options for paying bills online, e-payments have increased by 262%. Since the implementation in April 2020, Billings has seen a steady increase in online payment adoption and a steady decrease in payment-related calls. Twenty-four percent of Billings’ over 117,000 residents are now enrolled in AutoPay through InvoiceCloud and paperless adoption is at an all-time high.

InvoiceCloud, an EngageSmart (NYSEESMT) solution for online bill payment solutions, has been declared a finalist this week in the international cloud computing awards program, The Cloud Awards.

The Greater Johnstown Water Authority (GJWA) has partnered with InvoiceCloud, an EngageSmart solution for online bill payment solutions, to launch an enhanced online billing and payment system for GJWA customers. The new online payment portal launched on November 15. GJWA customers who wish to register for online bill payment and other convenient payment options and scheduling features can visit www.gjwa.com.

SilverBlaze, a vertical market software business unit of N. Harris Computer Corporation (“Harris Utilities”) and InvoiceCloud, an EngageSmart solution for online bill payment services, today announced the launch of SilverBlaze Premier with InvoiceCloud, a customer engagement portal designed specifically for the needs of utility companies and their customers. SilverBlaze with InvoiceCloud is the next phase of a successful partnership between InvoiceCloud and Harris Utilities, which acquired SilverBlaze in 2020.

National Fuel Gas Distribution Corporation (“National Fuel” or the “Utility”) has partnered with InvoiceCloud, an EngageSmart solution for online bill payment services, to launch an improved, more user-friendly electronic billing and payment system for National Fuel customers. The bill pay portal, which replaces a previous online portal, is integrated with InvoiceCloud’s secure, cloud-based payment platform. The InvoiceCloud portal includes technologically advanced payment options preferred by customers, including pay-by-phone, pay by text, pay online, and the ability to pay using PayPal and other digital banking services. The InvoiceCloud portal launched to National Fuel customers on August 25, 2021.

InvoiceCloud, an EngageSmart solution for online bill payment services, announced Interactive Voice Response (IVR) enhancements today, giving billers and their customers more omnichannel options for contactless bill payments and account management.

InvoiceCloud, an EngageSmart solution for online bill payment services, announced that it has entered into a strategic partnership with Zensar, a leading digital solutions and technology services company. This partnership brings together the user-friendly SaaS platform of InvoiceCloud and Zensar’s global strategic consulting, enterprise delivery, and implementation services designed to create compelling value for both companies and their mutual clients.