Awards Highlight Best Customer Service in 2025
Elliott Advocacy, the nonprofit online consumer advocacy organization, has announced the winners of its 2025 Readers’ Choice Award, which recognizes excellence in customer service across various categories.
Sponsored by Medjet, the leading air medical transport membership program for travelers, the Elliott Advocacy Readers’ Choice Award is an annual recognition of companies in various consumer sectors that excel in customer service and beyond.
Each year, readers nominate and vote for their favorite companies; in 2025 readers weighed in on 18 categories ranging from apparel to wireless carrier providers. Now in its 20th year, the Readers’ Choice Award is widely recognized as one of the premier customer service honors in America.
The full list of winners for the 2025 Readers’ Choice Award is as follows:
- Apparel: Land's End
- Car Manufacturer (Domestic): Ford
- Car Manufacturer (International): Honda
- Car Rental Company: Enterprise
- Cruise Line: Disney
- Domestic Airline: Delta Air Lines
- Ground Transportation: Uber
- Hotel Chain: Marriott
- International Airline: Emirates
- Luggage: Travelpro
- Online Travel Agency: Booking.com
- Subscription TV: Comcast
- Theme Park: Epcot
- Travel Agency Networks: American Express Travel
- Travel Insurance: Allianz
- Travel Insurance (Speciality): Trawick International
- Vacation Rental: Airbnb
- Wireless Carrier: T-Mobile
"These awards are a testament to the companies that consistently prioritize their customers, setting industry standards for excellence,” says Christopher Elliott, founder of Elliott Advocacy. “I'm proud to highlight these organizations, as they continue to showcase a commitment to providing quality services and integrity that consumers not only value, but deserve."
The 2025 Elliott Advocacy Readers’ Choice Awards were sponsored by Medjet. A full list of 2025 Readers’ Choice Award winners and runners-up is available at https://elliottadvocacy.org/awards/
ABOUT ELLIOTT ADVOCACY:
Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization that empowers consumers to solve problems and helps those who can’t.
ABOUT MEDJET:
Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. If a member is hospitalized more than 150 miles from home, Medjet arranges and pays for medical transportation to the hospital of the member’s choice within his or her home country - regardless of medical necessity. Most travel insurances and platinum card benefits programs will get you to the “nearest acceptable facility,” Medjet gets you back to the doctors you trust. A MedjetHorizon membership adds 24/7 security and crisis response services addressing a wide range of safety threats, and includes security evacuation if necessary. It is the preferred program for virtually every major luxury travel consortia, and thousands of organizations including AARP, Morgan Stanley, and the NFL.
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